This English version is provided for convenience. The published German version is the authoritative version in case of any discrepancy.
Partner terms – Pre-launch and Founding Partners
1. Provider
HOLMI.CH, owner Tolga Ulukardaslar, sole proprietorship, Im Stadtwald 1, 9400 Rorschach, Switzerland.
2. Subject matter
HOLMI operates a digital platform for local pre-orders for pickup. HOLMI provides technical intermediation, ordering, communication and administration functions. HOLMI's own delivery-driver logistics are not part of the core service model.
3. Pre-registration
Partner pre-registration is free and non-binding. It does not create any entitlement to admission, activation or a Founding place. HOLMI may reject prospective partners if operational, legal, quality or technical requirements are not met.
4. Founding Partners
- The first 100 actually activated Founding Partners receive a HOLMI platform commission of 3% on the contractually agreed commission basis during the first 12 months from activation.
- CHF 0 setup fee and CHF 0 monthly Basic base fee.
- After the 12-month period, unless terminated on time, the partner switches to HOLMI Basic with a 5% platform commission and CHF 0 Basic base fee.
- A Founding place only arises once the partner agreement has been concluded and activation has taken place.
- After termination or deactivation, there is no automatic entitlement to the previous Founding tariff upon later reactivation.
5. Optional services
Optional services such as HOLMI Pro, sponsored placements, special integrations or additional services are charged only after separate order or consent. Planned HOLMI Pro tariff: CHF 79 per month plus 4% platform commission; activation does not occur automatically.
6. Payment fees
Fees charged by TWINT, PSPs, acquirers, banks or other payment service providers are not part of the HOLMI platform commission and are borne or billed separately according to the specific payment architecture.
7. Role of the business
The partner is responsible for the production, quality, safety, availability, declarations, price information, provision and pickup of the products offered, as well as compliance with all food, trade, tax and other business-specific regulations.
8. Food, allergens and declarations
The partner ensures that all legally required information is correct and current. This includes in particular information on allergens and other information required for unpackaged sales. HOLMI may refuse or pause publication or activation of offers if required information is missing or safety risks exist.
9. Prices and availability
Partners must maintain prices and availability correctly. HOLMI may temporarily block the display of obviously incorrect information. A binding price-parity clause will not form part of the standard terms unless separately legally reviewed and expressly agreed.
10. Pickup times and capacity
Partners may use planned pickup times and capacity limits. HOLMI may technically provide 15-minute slots or other time windows. The partner is responsible for setting realistic capacities and preparation times.
11. Acceptance within the target time window
For later live ordering, an operational target is planned under which new orders should be accepted or rejected within 90 seconds. These 90 seconds are a HOLMI operating rule and not a TWINT timeout. The specific payment authorization, charge or refund depends on the PSP/TWINT process used.
12. Cancellation, rejection, no-show and refunds
The specific rules will be defined before production launch in the partner agreement and customer terms. In principle, if an order is rejected or a technical timeout occurs, payment should – where possible – not be finalized or should be reversed. If a charge has already occurred, a refund will be processed through the payment service provider used. Partners must appropriately support refund and clarification cases.
13. Billing
HOLMI prepares periodic statements or invoices for agreed platform fees and additional services. Monthly billing is planned. Unless otherwise agreed, the payment term is 10 calendar days. Statutory VAT will be shown additionally once HOLMI is subject to VAT.
14. Data and privacy
Partners may use customer data only for the specific order, pickup, necessary communication and legally permitted purposes. Using order data for their own advertising without an appropriate legal basis or consent is not permitted.
15. Content, images and rights
The partner confirms that it has the necessary rights to logos, images, texts and other content provided. For the duration of the agreement, the partner grants HOLMI the necessary rights of use to display this content on the platform and in directly related marketing materials.
16. Quality, misuse and suspension
HOLMI may temporarily restrict or suspend offers or partner accounts in cases of safety risks, repeated stock inaccuracies, deception, legal violations, misuse, outstanding obligations or other material breaches of contract. Where reasonable, an opportunity to comment will be provided before a permanent suspension.
17. System availability
HOLMI strives for high availability but does not owe uninterrupted availability. Maintenance, third-party outages, internet/network failures or events outside HOLMI's control may result in temporary restrictions.
18. Liability
HOLMI is liable for its own breaches of duty to the extent permitted by law. A limitation of liability does not apply where prohibited by mandatory law, in particular not for damage caused intentionally or through gross negligence. The partner remains responsible for its own products, declarations, hygiene, personnel, operations and statutory obligations.
19. Term and termination
After activation, an indefinite-term agreement with an ordinary notice period of 30 days to the end of a month is planned, unless the individual activation agreement provides otherwise.
20. Price changes after the Founding period
The change from 3% to 5% after 12 months is already part of the Founding model and is not a later unilateral price change. Other future price changes are intended to be announced in writing at least 60 days in advance. The partner may terminate before such a change takes effect.
21. Confidentiality
Non-public business, technical and commercial information of the other party must be treated confidentially unless it is already publicly known or lawfully available elsewhere.
22. Governing law and jurisdiction
Swiss law applies. For disputes arising from B2B partner relationships, HOLMI's registered place of business is intended as the place of jurisdiction to the extent permitted by law. Mandatory statutory jurisdictions remain reserved.
23. Amendments and individual agreements
Individual activation confirmations, tariff agreements and written supplementary agreements prevail over these general partner terms in the event of conflict.
Last updated: 16 September 2026